17the March 2010
Dear Mr Hicken
RE.lnsurance Claim - Kitchen Renovation
I am writing in reference to the above. Your company has been instrumental
in the renovation of my kitchen due to a flood by the occupant of the upstairs
I would like to take this opportunity to thank you for the professional and high
standard of work that has been received during the time of the renovation.
I am extremely happy with the outcome of all the work carried out, the high
standard of work and the skill and professionalism of you workforce.
I also appreciate the help you have given me personally during this time
especially around the coordination of the tasks involved, when they will be
completed and the timescales involved.
Please pass on my thanks to all members of staff involved.
Mr Alan Lloyd